- Cea Bermudez 14 - Madrid - Spain


The contents of our web page is an invitation to contract our services. It is not an offer of sale. Therefore the contract between parties does not exist until your order has been accepted by Gen Reynaud. In the case where an order is not  accepted but an item was paid for, Gen Reynaud will return the full amount.

The contract is formalized  when Gen Reynaud sends the “Confirmation” to the costumer. The subject of the contract will be the items contains in “Confirmation” mail.

The client will become owner of the  items in the moment of paying, included the delivery payment. And client will have the responsibility of items in the moment of delivery rate.

The client is responsible for the entry of regarding details:  delivery address, name, required payments, etc during the contract process on the Gen Reynaud web page.  

Purchase and secure payment

To purchase an item from Gen Reynaud’s online store, simply select “Add to Shopping Bag” on the product page, and then click on the “Purchase” button to finalize your purchase. You will then be directed to our secure checkout area where you can choose a billing address (where your invoicewill be sent) and a delivery address (which may different from the billing address, i.e.: a business address, a company, the address of the person you wish to send a gift to...). The final step is the Payment (system powered by PayPal ), where you will be able to select from various payment methods.

In some cases, after pressing the ‘Purchase’ button, you may be directed to your bank’s webpage where you will be asked for an extra security password for payment with your Visa card or MasterCard. This is a security system which has been developed by your bank and which will ask you for your password to ensure your payment is secure. This password for online shopping with your card is personal  and should be given to you by your bank. For further information, please contact your bank directly or our Customer Service Team.

Once payment has been received and your order has been confirmed, your order will automatically be sent to Gen Reynaud for processing. Confirmation of your order means your acceptance of the whole Terms and Conditions of Sale through Gen Reynaud’s online store.

You will receive a confirmation  email with the details of your order.


Product price as shown on our web page is the product price at that moment.

It is possible that Gen Reynaud could, occasionally and involuntarily, make a human or technical error when listing product prices. In that case oferror and if the client has already bought the product, we will inform the client and give the option of buying the product at the correct price or cancelling the order. In the later case Gen Reynaud will refund the money via the same system that the payment was made with.

Gen Reynaud is not obligated to sell any product with an incorrect price in any case, even after “delivery confirmation”.

The prices of Gen Reynaud products are shown in Euros, US Dollars and Pounds Sterling, include taxes. We reserve the right to change the prices of the products at the www.genreynaud.com website at any time and without prior notice. However, the prices that appear when the consumer makes a purchase will be considered valid except in the case of being incorrect.

The prices of Gen Reynaud products exclude delivery costs. The final price of your order, including delivery costs, is in the order resume summary page, before payment.

Exchanges and Returns

You may exchange items purchased from Gen reynaud’s online store within fourteen  (14) days .

The return pack must include:  the delivery note provided with every purchase or with the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged.

Any other product purchased from the Gen Reynaud online store, which has been customized or is part of special pre-ordered collections, is not subject to the Exchange and Return policy.

Firstly the client must communicate the desire to return goods by writing to this email address: info@genreynaud.com.

The client must included: personal data, order number, items to be returned and, very important, the reason for returning item(s). Gen Reynaud will contact the client as soon as possible to coordinate the return delivery.

Once Gen Reynaud has received the item(s) and checked the conditions of item(s), we will refund the money via the same system that the payment was made with.

Gen Reynaud accepts return of refunds on defective merchandise and/or wrong delivery. In these cases Gen Reynaud will pay the refund delivery costs when the client communicates this circumstance within 48 hours of receipt of purchased items.

Some days after Gen Reynaud has received the returned item(s)will refund the money via the same system that the payment was made with. Keep in mind that transfer-time to a credit/debit card depends on the banks.

If the return is not because of defective merchandise or wrong delivery, the delivery costs will not be pay by Gen Reynaud. In this case the client must pay the delivery costs.

Products availability

 We are craftsmen so our products offered on the web page are limited. In the case of an order witch contains a non-available product, Gen Reynaud will contact the client via email to offer the possibility of modifying or canceling the order.

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